PURCHASE TERMS

Last Updated: October 29, 2026

These Purchase Terms describe the conditions applicable to orders placed through the liventto online store.

The website is operated by Xi'an Youzi Communication Technology Co., Ltd., doing business under the brand name liventto.

Our store offers stationery, writing supplies, and everyday desk essentials for studying, working, organizing, and creative activities.

By placing an order, you agree to these Purchase Terms together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy, to the extent permitted by applicable law.

Please review the product descriptions, selected options, payment details, delivery arrangements, and relevant store policies before completing your purchase.

Nothing in these Purchase Terms excludes or restricts mandatory consumer rights.

BUSINESS INFORMATION & LEGAL ENTITY

Brand Name:
liventto

Legal Company Name:
Xi'an Youzi Communication Technology Co., Ltd.

Registered Business Address:
Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

Customer Support Email:
service@liventto.com

Business Telephone:
+86 29 8419 3387

Xi'an Youzi Communication Technology Co., Ltd., doing business as liventto, is responsible for operating this website, coordinating its online retail activities, and providing customer assistance for purchases made through the store.

1. PURCHASE ELIGIBILITY & GENERAL REQUIREMENTS

By submitting an order, you confirm that you have the legal capacity or appropriate authorization to complete the purchase.

Products must be purchased and used in accordance with applicable laws. Customers are responsible for observing requirements applicable to their purchase, possession, and use of the merchandise.

Where reasonably necessary and legally permitted, we may retain transaction records, payment confirmations, customer communications, fraud-prevention information, and return or refund documentation.

Personal information associated with purchases is handled according to our Privacy Policy.

These requirements do not limit mandatory consumer protections.

2. CUSTOMER DETAILS & PERSONAL INFORMATION

liventto may collect and process information when you:

• Place an order.

• Create or manage an account where available.

• Contact customer support.

• Request a return, exchange, or refund.

• Subscribe to promotional communications.

• Use other available website features.

Depending on the interaction, this information may include your name, email address, telephone number, billing and delivery addresses, product selections, purchase history, payment confirmation details, and support correspondence.

We use relevant information to process transactions, coordinate fulfillment, arrange delivery, provide after-sales assistance, and meet applicable legal obligations.

Please review our Privacy Policy for details about how personal information is collected, used, retained, disclosed, and protected.

3. ORDER SUBMISSION, REVIEW & ACCEPTANCE

Submitting an order represents an offer to purchase the selected products under the conditions presented at checkout.

An automated confirmation acknowledges receipt of your order. It does not necessarily confirm that the products have been verified, prepared, or dispatched.

Orders may undergo reasonable payment, availability, and security checks before fulfillment.

We may temporarily hold, decline, or cancel an order for legitimate reasons, including:

• Product unavailability.

• Payment authorization failure.

• Inability to verify transaction details.

• Incomplete or inaccurate customer information.

• Obvious pricing or technical errors.

• Suspected fraud or unauthorized payment.

• Unlawful transactions.

• Fulfillment restrictions.

• Additional security verification requirements.

Where necessary, we may request information to verify payment authorization or delivery details.

If a material issue affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

If a paid order is canceled before shipment, the applicable refund will be issued to the original payment method.

4. STATIONERY INFORMATION & PRODUCT ACCURACY

We aim to provide clear descriptions of the stationery and desk essentials available through liventto.

Depending on the product, listings may include:

• Product descriptions and photographs.

• Materials and finishes.

• Dimensions and specifications.

• Available colors, styles, sizes, or set options.

• Package contents and quantities.

• Usage instructions and relevant warnings.

• Product prices.

Images & Color Representations

Minor differences between website images and physical products may result from lighting, photography, screen settings, normal manufacturing variations, or packaging updates.

Please review the written product information as well as the images before purchasing.

Minor visual differences should not make the supplied merchandise materially inconsistent with its description.

Product Use

Please follow the instructions and warnings supplied with each item.

Where applicable, review age recommendations and supervise children when using stationery with sharp points, cutting edges, or small components.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact service@liventto.com.

Include your order number and relevant supporting information so we can review the issue under our Return & Refund Policy.

5. PRODUCT PREVIEWS & CHECKOUT DETAILS

Quick-view windows, product previews, and shopping cart summaries may display only part of the information available for an item.

Before paying, please review the full product page and checkout summary, including:

• Product descriptions and specifications.

• Selected color, style, size, or set option.

• Quantities and package contents.

• Product prices.

• Applied discounts.

• Shipping method and fee.

• Estimated delivery information.

• Applicable taxes and other disclosed charges.

• Final transaction total.

You are responsible for checking that your selections and customer details are accurate before submitting the order.

6. PRICES, DISCOUNTS & PROMOTIONS

We make reasonable efforts to display accurate prices and promotional information. Technical errors, outdated offers, or typographical mistakes may occasionally occur.

If a material pricing error is identified before fulfillment, we may contact you to explain the issue and discuss the available options.

Where an affected purchase cannot reasonably proceed because of an obvious error, we may cancel the relevant item or order and refund the applicable payment.

Prices and promotions may change over time. The price applicable to an accepted purchase will generally be the amount shown at checkout, subject to applicable law and the appropriate resolution of obvious errors.

Promotions may have conditions concerning:

• Expiration dates.

• Minimum purchase amounts.

• Eligible products.

• Redemption limits.

• Combining offers.

Applicable delivery fees, taxes, discounts, and other disclosed transaction charges will appear at checkout before payment.

7. INVENTORY & PRODUCT AVAILABILITY

Availability may change according to stock levels, supplier arrangements, and fulfillment capacity.

A product or particular color, style, size, or set option shown as available may become unavailable before fulfillment.

If we cannot supply an item, we will review the available options and contact you where appropriate. These may include:

• Offering an alternative product or variation for your consideration.

• Arranging a backorder where available and agreed.

• Canceling the unavailable item.

• Issuing the applicable refund.

We will not substitute merchandise without your agreement.

If fulfillment is not possible, the affected payment will be returned to the original payment method.

8. ORDER PROCESSING & PREPARATION

After payment confirmation, we begin reviewing and preparing your order.

Standard Processing Time: Up to 5 business days after successful payment confirmation.

Preparation may include checking order details, confirming inventory, packaging products, and arranging dispatch.

Business days are Monday through Friday, excluding public holidays.

Promotional events, holidays, high order volumes, supplier interruptions, or other unexpected circumstances may affect preparation. If an issue prevents dispatch within the stated processing period, we will contact you with the available information and next steps.

Processing time is separate from shipping transit time.

Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email.

9. UNITED STATES SHIPPING METHODS & CHARGES

liventto currently ships only to addresses within the United States.

The following options are available for eligible orders and destinations:

Shipping Method	Qualifying Merchandise Subtotal	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders	$6.99	1–2 business days

All amounts are in U.S. dollars (USD).

Orders with a qualifying merchandise subtotal of $39.00 or more receive free standard shipping.

Customers qualifying for free standard shipping may choose Express Shipping for $6.99, where available.

All transit estimates begin after dispatch and exclude order processing of up to 5 business days.

Available options and final shipping charges are displayed before payment.

10. DELIVERY ESTIMATES & TIMEFRAMES

Delivery consists of two separate stages:

Order Processing

Up to 5 business days after payment confirmation.

Carrier Transit After Dispatch

• Express Shipping: 1–2 business days.

• Free Standard Shipping: 3–5 business days.

• Standard Shipping: 3–5 business days.

Combined Timeframe Examples

If an order requires the full 5-business-day processing period, the combined estimated timeframe would be:

• Express Shipping: 6–7 business days.

• Free Standard Shipping: 8–10 business days.

• Standard Shipping: 8–10 business days.

These examples are general estimates rather than guaranteed arrival dates. Orders processed sooner may arrive earlier.

Express Shipping does not shorten or eliminate the processing period.

Delivery may be affected by carrier delays, weather, holidays, parcel volumes, incorrect delivery details, customs or security inspections where applicable, or other logistical disruptions.

Please review our Shipping Policy for additional details.

11. FULFILLMENT LOCATIONS & SHIPPING ORIGINS

Orders may be prepared and dispatched through designated suppliers, warehouses, fulfillment facilities, or logistics partners.

The dispatch location may vary according to:

• Product availability.

• Inventory distribution.

• Merchandise type.

• Delivery destination.

• Warehouse capacity.

• Supplier arrangements.

• Logistics requirements.

Products from the same order may occasionally ship separately from different facilities.

Some orders may originate outside the United States. We do not guarantee that every purchase will be dispatched from a U.S. warehouse.

We aim to provide shipment information consistent with the actual fulfillment arrangements for your order.

12. TRACKING & DELIVERY SUPPORT

After dispatch, we will email tracking information when it becomes available. This may include a tracking number, tracking link, or other shipment details.

Carrier systems may take additional time to display the first update.

Contact service@liventto.com if:

• Tracking remains unchanged for an unusually long period.

• Your shipment is significantly delayed.

• A parcel appears lost.

• Tracking shows delivery but you cannot locate the package.

Please include your order number and available tracking details.

Our team will review the records and coordinate with the carrier or fulfillment provider where appropriate.

Handing a parcel to a carrier or recording it as delivered does not automatically prevent a delivery concern from being reviewed.

For confirmed shipping problems, we will work toward an appropriate resolution, which may include reshipment, replacement, or a refund depending on the circumstances and applicable consumer rights.

13. RETURNS, EXCHANGES & REFUNDS

Eligible purchases are covered by our 180-Day Free Return Policy.

You may request a qualifying return within 180 calendar days after delivery, subject to our Return & Refund Policy.

Starting a Return

Email service@liventto.com with your order number, product details, and a brief explanation of your request.

Photographs or videos may be requested where reasonably necessary to assess an issue.

Free Return Shipping

Approved qualifying returns include complimentary return shipping. No restocking fee applies.

After authorization, we will provide return instructions and the designated receiving address where a physical return is required.

Do not send merchandise to our registered business address unless our support team specifically instructs you to do so.

Stationery Return Conditions

For preference-based returns, items should generally remain unused beyond reasonable inspection, in their original condition, and complete with applicable packaging, accessories, and set components.

Writing, marking, personalization, missing pages, substantial use, or incomplete components may affect eligibility.

These conditions do not limit applicable rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed products.

Refund Processing

Approved refunds are issued to the original payment method.

• Physical return required: Processing generally takes 5–10 business days after receipt and inspection.

• No physical return required: Processing generally takes 5–10 business days after approval.

Your bank or payment provider may require additional time to display the credit.

For preference-based returns, original delivery fees, including optional Express Shipping charges, are generally non-refundable. Reimbursement may apply for confirmed seller-related errors or where required by law.

Please review our Return & Refund Policy for complete exchange, return, and refund conditions.

14. ORDER CANCELLATIONS & CHANGES

If you need to cancel or change an order, contact us promptly at service@liventto.com.

Include:

• Your order number.

• The email address used at checkout.

• The cancellation or change requested.

Changes may concern the delivery address, quantity, color, style, size, or set option.

We will make reasonable efforts to accommodate requests before processing, packaging, fulfillment, or shipment begins.

Once these stages are underway, cancellation or changes may no longer be possible, subject to applicable law.

If the order has shipped, you may request an eligible return after delivery.

For a successfully canceled paid order, the applicable refund will be issued to the original payment method.

15. TAXES, CUSTOMS & OTHER CHARGES

Applicable taxes and transaction charges may depend on the delivery destination, products, and relevant requirements.

Where required, taxes will be calculated or displayed during checkout.

Although we deliver only within the United States, some orders may involve cross-border fulfillment. Customs authorities may impose import duties, taxes, processing fees, brokerage fees, or other applicable charges.

Responsibility for these charges will be determined by the delivery terms disclosed before purchase and applicable law.

Where charges are payable by the recipient, this will be communicated as required before the transaction is completed.

Please review the final checkout summary and relevant shipping information before payment.

16. PAYMENT METHODS & AUTHORIZATION

Available payment methods are displayed at checkout.

By submitting payment details, you confirm that you are authorized to use the selected method.

Payments may be handled by independent providers that apply their own verification procedures, security controls, transaction conditions, and processing schedules.

If authorization fails or additional verification is needed, preparation may be delayed until the issue is resolved.

The checkout summary will display applicable product prices, shipping fees, discounts, taxes, and other disclosed charges before payment.

For payment or billing questions, contact service@liventto.com.

17. TRANSACTION SECURITY & FRAUD PREVENTION

Some orders may undergo additional security checks to protect customers and support secure transactions.

Reviews may concern:

• Suspected fraud.

• Unauthorized payment.

• Possible identity misuse.

• Unusual purchasing patterns.

• Transactions that appear unlawful.

• Significant inconsistencies in order information.

Where reasonably necessary, we may request additional information to verify a purchase.

Orders may be held, delayed, declined, or canceled where legitimate payment, security, or legal concerns arise.

If a paid order is canceled before shipment following a security review, the applicable refund will be issued to the original payment method.

18. CHANGES TO THESE PURCHASE TERMS

We may update these Purchase Terms to reflect changes in our products, operations, website features, payment arrangements, shipping services, fulfillment procedures, or applicable requirements.

Revised Terms will be published on this website with an updated Last Updated date.

Where required, we will provide additional notice or obtain consent for material changes.

Updates will not retroactively remove mandatory consumer rights or change accepted purchases where prohibited by law.

19. CUSTOMER SUPPORT & REGISTERED COMPANY DETAILS

For questions about these Purchase Terms, stationery orders, payments, shipping, tracking, cancellations, exchanges, returns, or refunds, please contact us.

Brand Name:
liventto

Legal Company Name:
Xi'an Youzi Communication Technology Co., Ltd.

Registered Business Address:
Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

Customer Support Email:
service@liventto.com

Business Telephone:
+86 29 8419 3387

We aim to respond within 24–48 hours, Monday through Friday.

When contacting us about a purchase, please include your order number and the email address used at checkout.

Xi'an Youzi Communication Technology Co., Ltd., doing business as liventto, operates this website and is responsible for its online retail activities and related customer assistance.

Thank you for shopping with liventto. We appreciate your interest in our stationery, writing supplies, and everyday desk essentials.