FREQUENTLY ASKED QUESTIONS

Welcome to the liventto Customer Help Center.

We aim to make shopping for stationery, writing supplies, and everyday desk essentials straightforward and convenient.

Below are answers to common questions about orders, payment, processing, shipping, tracking, returns, refunds, and customer support.

If you need further assistance, please email service@liventto.com. We aim to respond within 24–48 hours, Monday through Friday.

1. HOW DO I PLACE AN ORDER WITH LIVENTTO?

Browse our stationery collections and open the product pages to review descriptions, specifications, and available options.

Choose the applicable color, style, size, set, or quantity, then add your selected items to the shopping cart.

Before proceeding to checkout, review your items and quantities. Enter your contact details, shipping address, and payment information.

If you have a valid discount code, apply it before completing payment.

Once your order is successfully submitted, you should receive a confirmation email containing your order number and purchase summary.

For help placing an order, contact service@liventto.com.

2. HOW LONG DOES ORDER PROCESSING TAKE?

Order processing takes up to 5 business days after payment confirmation.

During processing, we verify order information, check availability, prepare and package your items, and arrange dispatch.

Business days are Monday through Friday, excluding public holidays.

Processing time is separate from shipping transit time. Delivery estimates begin after dispatch and do not include the processing period.

If an unexpected issue affects order preparation, we will contact you with the available information and next steps.

3. WHAT SHIPPING METHODS DO YOU OFFER?

liventto currently ships to addresses within the United States.

Shipping Method	Eligible Order Subtotal	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders	$6.99	1–2 business days

These transit estimates exclude order processing, which may take up to 5 business days.

Available shipping options and charges are displayed at checkout before payment.

Actual delivery times may vary due to the destination, carrier operations, public holidays, weather, or other transportation disruptions.

Please review our Shipping Policy for additional details.

4. HOW DO I QUALIFY FOR FREE SHIPPING?

Eligible U.S. orders with a merchandise subtotal of $39.00 or more qualify for free standard shipping.

Shipping Fee: Free
Estimated Transit Time: 3–5 business days after dispatch

For orders with a merchandise subtotal of $0.00–$38.99, Standard Shipping costs $3.99.

You may choose Express Shipping for $6.99 where available, even if your order qualifies for free standard shipping.

Your shipping selection and final charge will be shown at checkout.

5. CAN I CHOOSE EXPRESS SHIPPING?

Yes. Express Shipping is available for eligible U.S. orders and destinations.

Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch

Express Shipping speeds up carrier transportation after dispatch. It does not shorten the normal processing period, which may take up to 5 business days.

Available delivery options will appear at checkout.

6. WHERE WILL MY ORDER SHIP FROM?

liventto may fulfill orders through designated suppliers, warehouses, or third-party logistics partners.

The dispatch location can vary according to product availability, inventory location, fulfillment arrangements, and the delivery address.

Some orders may ship from outside the United States. We do not guarantee that every item will be dispatched from a U.S. warehouse.

When your order has shipped and tracking information becomes available, we will email the relevant shipment details.

7. WHAT IS LIVENTTO’S RETURN POLICY?

liventto offers 180-day free returns for eligible purchases, subject to our Return & Refund Policy.

You may submit a qualifying return request within 180 calendar days after delivery.

General Return Conditions

Items should generally:

• Be unused or have undergone only reasonable inspection.

• Remain in their original condition.

• Include the original packaging, accessories, and set components where applicable.

• Be accompanied by valid proof of purchase.

• Meet any product-specific return conditions disclosed before purchase.

Stationery & Set Products

For preference-based returns, stationery should generally be free from writing, marking, personalization, or use beyond reasonable inspection.

Items sold as a set should be returned with all included components where applicable.

These conditions do not limit applicable rights concerning damaged, defective, incorrect, or materially misdescribed goods.

Starting a Return

Email service@liventto.com with your order number, the item concerned, and the reason for your request.

Our team will review your request and provide return instructions.

Please obtain return authorization before sending items back. Do not ship returns to our registered business address unless our support team specifically directs you to do so.

8. IS RETURN SHIPPING FREE?

Yes. Eligible returns approved under our 180-Day Free Return Policy include complimentary return shipping.

After authorization, our support team will provide a prepaid return label or another approved return arrangement.

No restocking fee applies to eligible returns.

Please wait for our instructions before mailing your items. Return eligibility and complete procedures are explained in our Return & Refund Policy.

9. WHEN WILL MY REFUND BE PROCESSED?

Approved refunds are issued to the original payment method.

If a physical return is required, the items must first arrive at the designated return facility and be inspected.

Refund Processing Time: Generally 5–10 business days after receipt and inspection, once the refund is approved.

If we approve a refund without requiring a return, processing generally takes 5–10 business days after approval.

Your bank, card issuer, or payment provider may need additional time to display the credit.

For refund assistance, email service@liventto.com.

10. ARE ORIGINAL SHIPPING FEES REFUNDABLE?

Original delivery charges are separate from the complimentary shipping provided for eligible returns.

For a return based solely on personal preference, the original shipping fee, including any optional Express Shipping charge, is generally non-refundable.

Original delivery charges may be reimbursed where appropriate for:

• Incorrect products.

• Damaged or defective items.

• Missing merchandise.

• Items materially different from their description.

• Confirmed packing or fulfillment errors.

• Situations where reimbursement is required by applicable law.

Our team will assess the issue and explain the resolution under our Return & Refund Policy.

11. WHAT IF AN ITEM IS INCORRECT OR MISSING?

Please contact service@liventto.com if you receive an incorrect item or discover that part of your order is missing.

Include your order number, a description of the problem, and relevant photographs where appropriate. For stationery sets, please identify the missing or incorrect component.

We will review the available order and fulfillment information.

If an error is confirmed, we will arrange an appropriate solution without additional cost, which may include:

• Sending the correct item.

• Reshipping missing products or components.

• Issuing a full or partial refund.

• Providing another suitable remedy.

12. WHAT SHOULD I DO IF MY STATIONERY ARRIVES DAMAGED OR DEFECTIVE?

If an item arrives damaged, defective, or materially different from its description, please contact us as soon as reasonably possible.

Email service@liventto.com with your order number and a brief description of the issue.

Clear photographs or a short video may help us assess the condition of the product and its packaging.

For confirmed defects, transit damage, or seller-related fulfillment errors, we will provide an appropriate replacement, refund, or other remedy without additional cost.

Your applicable consumer rights remain unaffected.

13. HOW CAN I CONFIRM THAT MY ORDER WAS PLACED?

After successful checkout, an order confirmation page should appear, and you should receive an email containing your order number and purchase summary.

If you cannot find the email, check your spam, junk, or promotions folders.

If it is still missing, contact service@liventto.com using the email address entered at checkout.

Our team can help check whether your order was successfully recorded.

14. CAN I CHANGE MY ORDER AFTER CHECKOUT?

If you need to update a delivery address, quantity, color, style, size, or product option, please contact us promptly.

Email service@liventto.com with your order number and the requested change.

We will make reasonable efforts to accommodate adjustments before processing, packaging, fulfillment, or shipment begins.

Once these stages are underway, changes may no longer be possible. Our team will review your request and explain the available options.

15. HOW DO I REQUEST AN ORDER CANCELLATION?

To request cancellation, email service@liventto.com as soon as possible.

Include your order number and the email address used at checkout.

We will try to cancel your order before processing, packaging, fulfillment, or shipment begins. Once preparation has started, cancellation may no longer be possible, subject to applicable law.

If your order has already shipped, you may request an eligible return after delivery under our Return & Refund Policy.

Any mandatory cancellation rights remain unaffected.

16. HOW DO I TRACK MY ORDER?

After dispatch, we will send a shipping confirmation email when tracking information becomes available.

Depending on the carrier, the email may contain a tracking number, tracking link, or other shipment details.

Please allow time for the carrier’s tracking system to display its first update.

If tracking remains unchanged for an unusually long period, email service@liventto.com with your order number and tracking reference.

17. WHAT IF TRACKING SHOWS “DELIVERED” BUT MY PACKAGE IS MISSING?

Please check common delivery locations, including:

• Your front entrance or designated delivery area.

• Your mailbox or parcel locker.

• Building reception or the mailroom.

• Other authorized drop-off locations.

You may also ask household members or neighbors whether they accepted the parcel.

If you still cannot locate it, email service@liventto.com with your order number and tracking details.

We will review the circumstances and contact the carrier or fulfillment partner where appropriate.

A “Delivered” tracking status does not automatically prevent us from reviewing a missing-package report.

18. WHAT HAPPENS IF MY SHIPMENT IS DELAYED OR LOST?

If your package is significantly delayed, tracking stops updating, or the shipment appears lost, contact service@liventto.com.

Please provide your order number and any available tracking information.

Our team will review the shipment records and coordinate with the relevant logistics provider where appropriate.

If a delivery issue is confirmed, we will work toward an appropriate resolution under our published policies and applicable consumer rights. Depending on the circumstances, this may include reshipment, replacement, or a refund.

19. HOW DO I USE A DISCOUNT CODE?

Enter your valid liventto promotional code in the designated discount field at checkout and apply it before submitting payment.

Each promotion may have specific conditions, including:

• An expiration date.

• A minimum purchase amount.

• Eligible products or collections.

• Redemption limits.

• Restrictions on combining offers.

Check that the discount appears in your order summary and review the promotional terms before completing your purchase.

20. WHICH PAYMENT METHODS CAN I USE?

Available payment methods are displayed at checkout.

Options may vary according to your location, device, payment provider, and transaction requirements.

Please review the payment methods shown before submitting your order.

For questions about billing details, payment authorization, or transaction confirmation, contact service@liventto.com.

21. WHO OWNS AND OPERATES LIVENTTO?

Our business details are provided below for transparency.

Brand Name:
liventto

Legal Company Name:
Xi'an Youzi Communication Technology Co., Ltd.

Registered Business Address:
Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

Customer Support Email:
service@liventto.com

Business Telephone:
+86 29 8419 3387

Xi'an Youzi Communication Technology Co., Ltd., doing business as liventto, is the legal entity responsible for operating this website and managing its online retail and customer support activities.

The company oversees website administration, product information, order coordination, and customer assistance related to purchases made through liventto.

For questions about stationery, orders, shipping, returns, or refunds, please contact our support team using the details above.

We aim to respond within 24–48 hours, Monday through Friday.

Thank you for choosing liventto. We look forward to helping with your everyday stationery needs.