SHIPPING POLICY

Last Updated: October 29, 2026

Thank you for shopping with liventto.

We aim to provide clear information about how your stationery, writing supplies, and desk essentials are prepared, dispatched, and delivered.

This Shipping Policy describes our processing procedures, shipping options, delivery charges, estimated transit times, tracking arrangements, and assistance with shipment-related concerns.

It applies to purchases made through the liventto online store, operated by Xi'an Youzi Communication Technology Co., Ltd.

Please review the details below before placing your order.

OFFICIAL BUSINESS INFORMATION

Brand Name:
liventto

Legal Company Name:
Xi'an Youzi Communication Technology Co., Ltd.

Registered Business Address:
Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

Customer Support Email:
service@liventto.com

Business Telephone:
+86 29 8419 3387

Xi'an Youzi Communication Technology Co., Ltd., doing business as liventto, operates this website and is responsible for its online retail activities, fulfillment coordination, and customer assistance.

1. ORDER PROCESSING & PREPARATION

After payment is confirmed, we begin preparing your order for shipment.

Preparation may include verifying order details, checking availability, confirming selected colors, styles, sizes, set options, and quantities, packaging your items, and arranging dispatch.

Order Processing Time: Up to 5 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing and shipping transit are separate stages. Shipping estimates begin after dispatch and do not include the processing period.

Promotional events, holidays, inventory issues, or unexpected operational disruptions may affect preparation. If an issue prevents dispatch within the stated processing period, we will contact you with available information and next steps.

For order-status assistance, email service@liventto.com.

2. SHIPPING DESTINATIONS, OPTIONS & FEES

liventto currently ships only to addresses within the United States.

The following services are available for eligible orders and destinations:

Shipping Method	Qualifying Merchandise Subtotal	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders	$6.99	1–2 business days

All amounts are in U.S. dollars (USD).

Transit estimates exclude order processing, which may take up to 5 business days.

Available shipping methods and final charges are shown at checkout before payment.

3. EXPRESS SHIPPING

Express Shipping is available for eligible purchases and delivery addresses.

Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch

This optional service provides a shorter estimated carrier transit period than standard shipping.

Express Shipping does not shorten or remove the processing period of up to 5 business days.

Customers whose orders qualify for free standard shipping may select Express Shipping instead for $6.99, where available.

Availability will be displayed at checkout.

4. FREE STANDARD SHIPPING

Eligible U.S. orders with a merchandise subtotal of $39.00 or more qualify for free standard shipping.

Minimum Qualifying Merchandise Subtotal: $39.00
Shipping Fee: Free
Estimated Transit Time: 3–5 business days after dispatch

Orders below the threshold do not qualify for complimentary standard delivery.

If you prefer faster transit, you may choose Express Shipping for $6.99, where available.

Your final shipping selection and charge will appear at checkout.

5. STANDARD SHIPPING FOR ORDERS BELOW $39

Standard Shipping is available for eligible U.S. orders with a merchandise subtotal of $0.00–$38.99.

Shipping Fee: $3.99
Estimated Transit Time: 3–5 business days after dispatch

This flat-rate service applies to orders below the free-shipping threshold.

Orders with a qualifying merchandise subtotal of $39.00 or more receive free standard shipping instead.

Please review the shipping charge in your checkout summary before completing payment.

6. HOW TO UNDERSTAND DELIVERY ESTIMATES

The time between payment confirmation and delivery includes two stages.

Stage One: Order Processing

Allow up to 5 business days for verification, preparation, packaging, and dispatch arrangements.

Stage Two: Carrier Transit

After dispatch, estimated transit times are:

• Express Shipping: 1–2 business days.

• Free Standard Shipping: 3–5 business days.

• Standard Shipping: 3–5 business days.

Examples Using the Full Processing Period

If an order requires the full 5 business days of processing, the combined estimated timeframe would be:

Shipping Method	Processing Period	Estimated Transit	Combined Estimated Time
Express Shipping	5 business days	1–2 business days	6–7 business days
Free Standard Shipping	5 business days	3–5 business days	8–10 business days
Standard Shipping	5 business days	3–5 business days	8–10 business days

These examples are general guidance, not guaranteed arrival dates. Orders processed sooner may arrive earlier.

Actual timing may vary because of carrier operations, the delivery destination, weather, public holidays, inspections where applicable, or other logistical disruptions.

7. FULFILLMENT PARTNERS & SHIPPING ORIGINS

liventto may prepare and dispatch orders through designated suppliers, warehouses, fulfillment facilities, or logistics partners.

The dispatch location may depend on:

• Product availability.

• Inventory distribution.

• Selected product options.

• Delivery destination.

• Fulfillment capacity.

• Logistics arrangements.

Items from the same order may occasionally be shipped separately from different facilities. Where separate shipments occur, we will provide the available tracking information for each package.

Some orders may be fulfilled through suppliers or facilities outside the United States. We do not guarantee that every purchase will ship from a U.S. warehouse.

Shipping information will reflect the fulfillment arrangements associated with your order.

8. SHIPPING CONFIRMATION & TRACKING

Once your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email.

Depending on the carrier, this may include:

• A tracking number.

• A tracking link.

• The carrier’s name.

• Other relevant shipment details.

Please allow time for the carrier’s system to register the first tracking update.

If tracking remains inactive or unchanged for an unusually long period, email service@liventto.com.

Include your order number and any available tracking reference so our team can review the shipment.

9. DELAYED OR LOST SHIPMENTS

Unexpected disruptions may occasionally affect shipping schedules.

Possible causes include:

• Carrier service interruptions.

• Severe weather.

• Public holidays.

• High parcel volumes.

• Fulfillment or inventory issues.

• Incorrect or incomplete delivery details.

• Customs or security inspections where applicable.

• Other transportation disruptions.

Requesting Assistance

If your shipment is significantly delayed, tracking stops updating, or the package appears lost, contact:

service@liventto.com

Please provide your order number, recipient name, delivery address, and available tracking details.

We will review the shipment records and coordinate with the carrier or fulfillment provider where appropriate.

Handing a parcel to a carrier does not automatically end our responsibility to review delivery concerns.

For a confirmed shipping problem, we will work toward an appropriate resolution under our published policies and applicable consumer rights. Depending on the circumstances, this may include replacement, reshipment, or a refund.

10. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows delivery but you cannot locate your package, please check:

• Your entrance and designated delivery area.

• Your mailbox or secure parcel locker.

• Building reception, front desk, or mailroom.

• Other authorized carrier drop-off locations.

• Whether a household member or neighbor accepted the parcel.

If the package remains missing, email service@liventto.com with your order number and tracking information.

Our team will review the circumstances and contact the carrier or fulfillment partner where appropriate.

A “Delivered” tracking status does not automatically prevent a missing-package report from being investigated.

We will assess the available information and explain the next steps.

11. DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES

Please contact us as soon as reasonably possible if your shipment arrives with a problem, including:

• Stationery damaged during transit.

• Defective products.

• Incorrect colors, sizes, styles, or set options.

• Missing products or set components.

• Items materially different from their descriptions.

Customer Support: service@liventto.com

Include your order number, a description of the issue, and photographs or videos where appropriate. Images of the packaging may also help us assess transit damage.

We will review the available order and shipment information.

For confirmed defects, transit damage, or fulfillment errors, we will provide an appropriate remedy without additional cost. Depending on the circumstances, this may include:

• Replacing affected items.

• Sending missing products or components.

• Supplying the correct product or variation.

• Issuing a full or appropriate partial refund.

• Arranging an authorized return.

• Providing another suitable resolution.

Please review our Return & Refund Policy for complete procedures.

12. SHIPPING ADDRESS CHANGES

Please check your shipping address carefully before submitting your order.

If you notice an error, contact service@liventto.com promptly.

Include:

• Your order number.

• The original shipping address.

• The corrected shipping address.

We will make reasonable efforts to update eligible orders before processing, packaging, fulfillment, or dispatch begins.

Once preparation or shipment is underway, changes may no longer be possible.

If an address error could affect delivery, notify us as soon as possible so we can review the available options.

13. WEEKENDS & PUBLIC HOLIDAYS

Our standard processing schedule is Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays may begin processing on the next available business day.

Carriers may also operate reduced or adjusted schedules during holidays or periods of high parcel demand.

Please consider these schedules when reviewing processing and delivery estimates.

14. RETURNS, REFUNDS & AFTER-SALES SUPPORT

Eligible purchases are covered by our 180-Day Free Return Policy.

You may submit a qualifying return request within 180 calendar days after delivery. Approved eligible returns include complimentary return shipping, with no restocking fee.

Stationery Return Conditions

For preference-based returns, products should generally be unused or have undergone only reasonable inspection, remain in their original condition, and include applicable packaging, accessories, and set components.

Stationery should generally be free from writing, marking, personalization, or use beyond reasonable inspection. Paper products should remain complete where applicable.

These conditions do not limit applicable rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed products.

Starting a Return

Before returning an item, email service@liventto.com for authorization and shipping instructions.

We will provide the designated receiving address and approved return arrangement.

Do not send merchandise to our registered business address unless our support team specifically instructs you to do so.

Approved refunds are generally processed to the original payment method within 5–10 business days after the returned merchandise has been received and inspected. If no physical return is required, processing generally takes 5–10 business days after approval.

Please review our Return & Refund Policy for complete eligibility conditions, exchange procedures, and information about original delivery charges.

15. CUSTOMER SUPPORT & COMPANY DETAILS

For questions about shipping fees, processing, delivery estimates, tracking, address changes, delayed shipments, or missing packages, please contact us.

Brand Name:
liventto

Legal Company Name:
Xi'an Youzi Communication Technology Co., Ltd.

Registered Business Address:
Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

Customer Support Email:
service@liventto.com

Business Telephone:
+86 29 8419 3387

We aim to respond within 24–48 hours, Monday through Friday.

When contacting us about an existing order, include your order number and the email address used at checkout.

Xi'an Youzi Communication Technology Co., Ltd., doing business as liventto, is responsible for operating this website, coordinating its online retail activities, and providing customer assistance for purchases made through the store.

Thank you for choosing liventto for your stationery and everyday desk essentials.