RETURN & REFUND POLICY

Last Updated: October 29, 2026

Thank you for shopping with liventto.

We understand that you may occasionally need to cancel an order, return stationery, request an exchange, or obtain assistance with an item or delivery.

This policy describes our procedures and conditions for cancellations, 180-day free returns, exchanges, refunds, and issues involving damaged, defective, incorrect, or missing products.

As a stationery retailer, we consider the condition and completeness of returned items, including writing supplies, paper products, desk accessories, and stationery sets.

This policy applies to eligible purchases made through the liventto online store, operated by Xi'an Youzi Communication Technology Co., Ltd.

Nothing in this policy limits mandatory rights available under applicable consumer protection laws.

OFFICIAL BUSINESS INFORMATION

Brand Name:
liventto

Legal Company Name:
Xi'an Youzi Communication Technology Co., Ltd.

Registered Business Address:
Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

Customer Support Email:
service@liventto.com

Business Telephone:
+86 29 8419 3387

Xi'an Youzi Communication Technology Co., Ltd., doing business as liventto, is responsible for operating this website, administering its online retail activities, and providing customer assistance for purchases made through the store.

1. ORDER CANCELLATIONS

If you would like to cancel a purchase, please contact us as soon as possible.

Cancellation Email: service@liventto.com

Include your order number and the email address used at checkout.

We will make reasonable efforts to cancel your order before preparation, packaging, fulfillment, or shipment begins. Once these activities are underway, cancellation may no longer be possible.

If your cancellation is confirmed, the applicable refund will be returned to your original payment method. Approved cancellation refunds are generally processed within 5–10 business days.

If the order has already shipped, you may request an eligible return after delivery under this policy.

Any mandatory cancellation rights remain unaffected.

2. OUR 180-DAY FREE RETURN POLICY

Eligible purchases from liventto are covered by our 180-Day Free Return Policy.

You may submit a qualifying return request within 180 calendar days after delivery. The return period begins on the delivery date shown in the carrier’s records or another reliable delivery record.

General Return Conditions

For a standard return based on personal preference, items should generally:

• Be unused or have undergone only reasonable inspection.

• Remain in their original condition.

• Include original packaging where applicable.

• Include the original accessories and components where applicable.

• Be accompanied by valid proof of purchase.

• Be free from intentional damage, substantial alteration, or misuse.

Returned items may be inspected before a refund is approved.

Excessive use, significant modification, or damage beyond reasonable inspection may affect eligibility for a preference-based return.

Stationery & Set Products

For preference-based returns, stationery should generally be free from writing, marking, drawing, cutting, adhesive application, personalization, or other use beyond reasonable inspection.

Paper products should generally remain complete, without missing or substantially altered pages. Items purchased as a set should include the original components where applicable.

Opening packaging for reasonable inspection does not automatically make an otherwise eligible item non-returnable.

Any product-specific return conditions should be reviewed before purchase.

These conditions do not remove applicable rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed products.

3. HOW TO REQUEST A RETURN

Please contact our support team before returning any merchandise.

Return Assistance: service@liventto.com

To help us assess your request, include:

• Your order number.

• The product name or description.

• The reason for the return.

• Relevant photographs or videos where appropriate.

• Any other information reasonably needed to review the request.

Our team will review the details and explain the available next steps.

For an approved return, we will provide authorization, shipping instructions, and the designated return location.

Do not send merchandise to our registered business address unless our support team specifically instructs you to do so.

Our return facility may differ from the registered company office.

Items sent without following the provided instructions may take longer to identify and process.

4. FREE SHIPPING FOR ELIGIBLE RETURNS

Approved returns under our 180-Day Free Return Policy include complimentary return shipping.

After authorization, we will arrange an appropriate return method, which may include:

• A prepaid return shipping label.

• An authorized return shipment.

• Another approved method without additional return shipping charges.

Please wait for our instructions before dispatching your items.

No restocking fee applies to eligible returns.

If a return is necessary because an item arrived damaged, defective, incorrect, incomplete, or materially different from its description, we will arrange the return without additional cost to you.

5. DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS

Please notify us as soon as reasonably possible if there is a problem with your order.

Examples include:

• Items damaged during delivery.

• Manufacturing defects.

• Incorrect products or variations.

• Missing products or stationery set components.

• Products materially different from their descriptions.

• Confirmed packaging or fulfillment errors.

Customer Support: service@liventto.com

Include your order number, a description of the issue, and photographs or videos where reasonably necessary.

Our team will review the information and available fulfillment records.

For confirmed defects, shipping damage, or seller-related errors, we will provide an appropriate solution without additional cost. Depending on the circumstances, this may include:

• Replacing the affected item.

• Sending missing products or components.

• Issuing a full or appropriate partial refund.

• Arranging an authorized return.

• Providing another suitable remedy.

You will not be charged return shipping for verified damaged, defective, incorrect, incomplete, or materially misdescribed merchandise.

Products that were never delivered do not require a physical return.

Please obtain instructions before sending affected items back. Your applicable consumer rights remain unaffected.

6. REFUND REVIEW & PROCESSING

When an authorized return arrives at the designated facility, we may inspect it to confirm its condition and eligibility.

We will notify you of the outcome after the review.

Approved refunds are issued to the original payment method.

Refunds Requiring a Return

Approved refunds are generally processed within 5–10 business days after the returned merchandise has been received and inspected.

Refunds Without a Return

If we approve a refund without requiring a physical return, processing generally takes 5–10 business days after approval.

Bank & Payment Provider Timing

After we issue a refund, your bank, card issuer, or payment provider may require additional time to display the credit.

For questions about a refund, contact service@liventto.com.

7. ORIGINAL SHIPPING CHARGES

Free return shipping and reimbursement of the original delivery charge are handled separately.

Our 180-Day Free Return Policy covers the approved return shipping arrangement for eligible merchandise.

For returns requested solely because of personal preference, the original delivery fee is generally non-refundable. This includes optional Express Shipping charges.

When Original Delivery Charges May Be Refunded

Reimbursement may be appropriate for:

• Confirmed packing or fulfillment errors.

• Damaged or defective products.

• Incorrect merchandise.

• Missing items.

• Products materially different from their descriptions.

• Other circumstances requiring reimbursement under applicable law.

Our team will assess the circumstances and explain the applicable refund.

Approved shipping-fee refunds are generally issued to the original payment method.

8. U.S. SHIPPING OPTIONS & CHARGES

liventto currently ships to addresses within the United States.

Shipping Method	Eligible Merchandise Subtotal	Shipping Fee	Estimated Transit Time After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders	$6.99	1–2 business days

Orders with a qualifying merchandise subtotal of $39.00 or more receive free standard shipping.

Express Shipping may be selected for $6.99 where available, including for orders that qualify for free standard shipping.

Processing Before Dispatch

Please allow up to 5 business days after payment confirmation for order verification, preparation, and packaging.

Business days are Monday through Friday, excluding public holidays.

Shipping transit estimates begin after dispatch and do not include the processing period. Express Shipping does not eliminate processing time.

Available shipping methods and final charges are displayed at checkout before payment.

Please review our Shipping Policy for further details.

9. REFUNDS NOT YET RECEIVED

If we have confirmed that your refund was issued but the funds are not visible, please:

• Review the account used for the original payment.

• Check the original transaction for an associated refund.

• Look for pending credits.

• Contact your bank, card issuer, or payment provider.

• Allow any additional posting time required by that provider.

If the refund remains missing after these checks, email service@liventto.com.

Include your order number and any refund confirmation details so we can investigate.

10. EXCHANGES & REPLACEMENTS

Exchanges or replacements may be available depending on product availability, item condition, and the reason for the request.

We may arrange a replacement for products that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions.

Color, Style, Size & Set Exchanges

If you would like a different stationery color, style, size, or set option, please contact us before returning the original product.

Preference-based exchanges are subject to the return conditions in this policy and current stock availability.

If the requested replacement is unavailable, we will discuss suitable alternatives, including an applicable refund.

Any price difference or other applicable exchange arrangement will be explained before you agree to proceed.

Exchange Assistance: service@liventto.com

Please wait for authorization and instructions before sending items for exchange.

11. AUTHORIZED RETURN ADDRESS

Our registered business address is provided for company identification and official correspondence:

Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

This address is not automatically the designated return facility.

Do not send merchandise there unless our support team specifically authorizes it.

Once your return is approved, we will provide the correct receiving address and return shipping instructions.

Following these instructions helps ensure that your items reach the appropriate facility and can be processed efficiently.

12. SHIPPING DELAYS, LOST PACKAGES & DELIVERY CONCERNS

If you experience a delivery problem, our support team can review the available shipment information and help determine the next steps.

Processing & Transit Estimates

Order processing may take up to 5 business days after payment confirmation.

Estimated transit times after dispatch are:

• Standard Shipping: $3.99 for orders of $0.00–$38.99; 3–5 business days.

• Free Standard Shipping: Orders of $39.00 and above; 3–5 business days.

• Express Shipping: $6.99 for eligible orders; 1–2 business days.

These are estimates rather than guaranteed arrival dates.

Circumstances Affecting Delivery

Delivery may be affected by carrier delays, severe weather, public holidays, high parcel volumes, incorrect delivery details, customs or security inspections where applicable, or other unexpected logistical issues.

Delayed or Lost Shipments

If your package is significantly delayed, tracking has stopped updating, or the shipment appears lost, email service@liventto.com.

Provide your order number and tracking information.

We will review shipment records and contact the carrier or fulfillment provider where appropriate.

Handing a parcel to a carrier does not automatically end our responsibility to review delivery concerns.

For confirmed delivery problems, possible resolutions may include reshipment, replacement, or an appropriate refund, depending on the circumstances and applicable consumer rights.

Marked Delivered but Not Received

If tracking shows delivery but you cannot locate the parcel, please check:

• Your entrance and designated delivery area.

• Your mailbox or parcel locker.

• Building reception or the mailroom.

• Other authorized drop-off locations.

• Whether a household member or neighbor accepted it.

If it remains missing, contact our team.

A “Delivered” tracking status does not automatically prevent a missing-package report from being investigated.

We will assess the available information and explain the next steps.

13. CUSTOMER SUPPORT & COMPANY DETAILS

For questions about cancellations, returns, exchanges, refunds, product problems, or delivery concerns, please contact us.

Brand Name:
liventto

Legal Company Name:
Xi'an Youzi Communication Technology Co., Ltd.

Registered Business Address:
Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

Customer Support Email:
service@liventto.com

Business Telephone:
+86 29 8419 3387

We aim to respond to inquiries within 24–48 hours, Monday through Friday.

When contacting us about a purchase, please include your order number and the email address used at checkout.

Xi'an Youzi Communication Technology Co., Ltd., doing business as liventto, operates this website and is responsible for its online retail activities and related customer assistance.

Thank you for choosing liventto for your stationery and everyday desk essentials.