CONTACT LIVENTTO

Thank you for visiting liventto, your online store for stationery, writing supplies, and everyday desk essentials.

Whether you are choosing supplies for school, organizing your workspace, exploring stationery for a creative project, or requesting assistance with an existing purchase, our customer support team is here to help.

We aim to make shopping straightforward through clear product information, accessible store policies, and helpful customer communication.

For answers to common shopping questions, please visit our Frequently Asked Questions page. If you need further assistance, you can reach us using the contact details below.

OFFICIAL BUSINESS & CONTACT INFORMATION

Our company and customer service details are provided so you can identify the business operating liventto and contact us when needed.

Brand Name:
liventto

Legal Company Name:
Xi'an Youzi Communication Technology Co., Ltd.

Registered Business Address:
Room 104, 1st Floor, North Building 5, Chang'an Telecommunications Bureau Compound, No. 4 North Chang'an Street, Weiqu Subdistrict, Chang'an District, Xi'an, Shaanxi Province, China

Customer Support Email:
service@liventto.com

Business Contact Number:
+86 29 8419 3387

Xi'an Youzi Communication Technology Co., Ltd., doing business as liventto, is the legal entity responsible for operating this website, coordinating its online retail activities, and providing customer support for purchases made through the store.

SHIPPING OPTIONS & DELIVERY ESTIMATES

liventto currently ships to addresses within the United States.

The following shipping options are available for eligible orders:

STANDARD SHIPPING — $3.99

Order Value: $0.00–$38.99
Shipping Fee: $3.99
Estimated Transit Time: 3–5 business days after dispatch

Standard Shipping applies to eligible orders below the $39.00 free-shipping threshold.

FREE STANDARD SHIPPING — FREE

Order Value: $39.00 and above
Shipping Fee: Free
Estimated Transit Time: 3–5 business days after dispatch

Eligible orders of $39.00 or more qualify for free standard shipping within the United States. Express Shipping may still be selected for an additional charge where available.

EXPRESS SHIPPING — $6.99

Available For: Eligible orders and destinations
Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch

Express Shipping provides a faster transit option once your order has been dispatched.

PROCESSING & DELIVERY INFORMATION

Please allow up to 5 business days for order processing before dispatch.

Processing includes order verification, preparation, and packaging. The shipping estimates listed above begin after dispatch and do not include this processing period.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may be affected by the destination, carrier schedules, public holidays, weather, or other transportation disruptions.

Available shipping methods and applicable charges are shown at checkout before payment.

For further information, please review our Shipping Policy.

HOW OUR SUPPORT TEAM CAN HELP

Our team welcomes questions before and after you place an order.

We can assist with:

• Stationery features, materials, and dimensions

• Product options, package contents, and availability

• General product usage information

• Order placement and checkout questions

• Payment and billing inquiries

• Order confirmations and processing updates

• Shipping options and delivery estimates

• Tracking information and shipment concerns

• Missing, damaged, or incorrect items

• Return requests and refund procedures

• Other store-related questions

CONTACT CUSTOMER SUPPORT

Email: service@liventto.com

Phone: +86 29 8419 3387

We aim to respond within 24–48 hours, Monday through Friday.

When contacting us about an existing purchase, please include:

• Your order number

• The email address used at checkout

• A brief description of your question or concern

• Relevant photographs or supporting information, if applicable

These details help us locate your order and review your inquiry. Our team may request additional information where reasonably necessary to assist you.

RETURNS, REFUNDS & AFTER-SALES SUPPORT

If an item arrives damaged, you receive an incorrect product, or you would like to request a return, please contact our support team.

Eligible purchases are covered by our 180-Day Free Return Policy, subject to the conditions described in our Return & Refund Policy.

Return eligibility may depend on the item's condition, completeness, and any product-specific requirements disclosed before purchase. Applicable consumer rights remain unaffected.

HOW TO REQUEST A RETURN

Email service@liventto.com with your order number, the item concerned, and a brief explanation of your request.

If your item arrived damaged or incorrect, please include clear photographs where possible so we can assess the issue.

Once your return request is approved, our team will provide return instructions and arrange complimentary return shipping for eligible returns.

Please contact us before sending any items back. Do not return merchandise to our registered business address unless our support team specifically instructs you to do so.

The designated return location may differ from our registered company address.

After your returned items have been received and inspected, we will notify you of the refund decision. Approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the funds.

For complete conditions and procedures, please review our Return & Refund Policy.

SHIPPING & MISSING-PACKAGE ASSISTANCE

If your shipment is delayed, tracking has not updated for an extended period, or your package appears to be missing, please contact us at:

service@liventto.com

Include your order number and any available tracking details. Our team will review the information and contact the relevant carrier or fulfillment provider where appropriate.

If tracking indicates delivery but you cannot find your package, please check:

• Your mailbox or parcel locker

• Building reception or the designated delivery area

• Other suitable locations around the delivery address

• Whether a household member accepted the package

If you still cannot locate it, contact our team for further assistance.

A shipment marked as delivered does not automatically prevent us from reviewing a missing-package report. We assess delivery concerns using the available information and explain the appropriate next steps.

WEBSITE OWNERSHIP & OPERATING RESPONSIBILITY

liventto is owned and operated by Xi'an Youzi Communication Technology Co., Ltd.

The company is responsible for administering this website and coordinating the online retail services offered under the liventto brand.

These responsibilities include:

• Website and storefront administration

• Stationery product information management

• Online order coordination

• Customer purchase communications

• Shipping and fulfillment arrangements

• Customer service

• Applicable return and refund procedures

We provide our business details and contact information so customers can understand who operates the store and how to request assistance.

We also aim to maintain consistent company information across our website and published store policies.

THANK YOU FOR CHOOSING LIVENTTO

At liventto, we aim to make shopping for stationery and everyday desk supplies convenient and enjoyable.

Whether you are preparing for study, organizing your workspace, or finding supplies for your next idea, we appreciate your visit.

If you have a product question or need assistance with a purchase, our team is ready to help.